Administration & Operations Manager

What you will work on

• Organise day-to-day work, prioritise assignments and follow up tasks and deadlines.
• Document simple work procedures, test them and improve them to suit practical needs.
• Create practical task-tracking tools and maintain relevant databases and records.
• Coordinate training schedules, communicate with trainers and participants and follow up programme preparations.
• Organise registrations and enquiries and follow through on related steps.
• Organise files, documents and correspondence; coordinate meetings and follow up agreed actions.
• Follow up documents and administrative arrangements for collaboration with trainers and specialists.
• Prepare concise reports showing what is complete, what is delayed and what needs a decision.
• Identify operational problems, propose practical solutions and help put them into practice.

What we are looking for

• A relevant university degree; business administration, commerce or a related field is preferred.
• At least 3 years of relevant experience in administration, operations, executive assistance or administrative coordination.
• Practical experience organising work procedures or creating and improving a follow-up system.
• Proficiency in Microsoft Excel and Google Sheets, with the ability to organise information and prepare clear reports.
• Ability to use task-management tools such as Trello, Notion or an equivalent.
• Working knowledge of administrative procedures and HR fundamentals.
• Willingness to carry out day-to-day details, take initiative, solve problems and work independently within agreed authority.
• Professional communication, accuracy, reliability, accountability and confidentiality.
• Experience in training, consulting or educational services is preferred.

Professional studies in management or HR, including an MBA, are an advantage, not a requirement.